ITSkeleton gives you the structure to run IT services with confidence. Modular, adaptable, and built with ITIL in mind — without the complexity of enterprise tools.
Framework friendly: ITIL today, ISO-ready tomorrow.
Pick the essentials today. Add advanced capability tomorrow.
Incidents & requests with SLA timers, team assignment, impact/urgency, approvals, and audit trails.
Tenant‑specific catalogue with configurable entries, default priorities, and approval routing.
Articles with tagging, feedback scoring, and attachments. Private agent notes supported.
CABs, change calendar with collision warnings, approvals, and release tracking with benefits realisation.
Single source for assets and licences with stock flags, tenant separation, and user assignment.
Event‑driven automation, OLA tracking, customer satisfaction, and performance metrics.
Start with ticketing and a simple catalogue. Add knowledge, change, release, and automation as your service management grows. ITSkeleton adapts to you — not the other way round.
No spam. Just occasional product updates and an invite to the first demo.